Shipping & Payment
Orders are typically processed and shipped within 2-3 business days.
Please note that we do not ship on Saturdays, Sundays, or U.S. nationally observed holidays. Tracking information will be e-mailed to you once your parcel has shipped.
Processing time is currently 2 business days.
All orders are shipped from Salt Lake City, UT and your delivery date is dependent upon the receiving address. Standard rate delivery estimates are provided below:
Orders to West Coast addresses typically take 2-3 business days
Orders to Southern and Midwestern states typically take 4-5 business days
Orders to East Coast addresses typically take 5-7 business days
We offer expedited shipping services through UPS. Any order placed before 12PM MT will be processed the same day, any order placed after 12PM MT will be processed the following business day. For additional information please contact firstname.lastname@example.org
Shipping times are not guaranteed and can vary based on location, time of year, and weather. Bonjour Fête is not responsible for any delays due to the carrier.
International Shipping is CLOSED at this time.
We accept all major credit cards, PayPal, AmazonPay & Google Pay.
Our standard latex balloons can last anywhere from 8-12 hours. 3 foot latex giant balloons float for about 36 hours before they begin to sag. We add Hi-Float to our latex balloons which can double the longevity, however, this is not possible for confetti filled balloons. Mylar balloons last 2-4 days on average. Bubble balloons last about a week.
*Once balloons leave our store or delivery van, we are no longer responsible for their lifespan. Helium is sensitive to temperature and humidity, which will affect the balloons longevity. All balloon sales are final.
Our air-filled products such as indoor balloon garlands will last for weeks!
Balloon delivery is available for the greater Los Angeles County for all orders over $100. Delivery fee is priced according to mileage and availability. On-site balloon styling and installation is available for an additional cost.
We are proud to use 100% natural biodegradable latex balloons made in the USA. As with other natural products, latex breaks down under normal environmental conditions.
Unfortunately, mylar balloons are not biodegradable but can be re-used or brought back into our stores to be recycled.
Our balloon weights are consciously made in-house.
Yes, we can! Please refer to our pricing chart in our balloon catalog- helium pricing will be quoted according to size and type.
Balloons fade in the sun and oxidize, which creates a more matte appearance. Please do not leave your balloons in the car. Over-exposure to sun or extreme heat will make them pop.
Inversely, cold weather also effects helium balloons. Did you know that helium floats because it is lighter than air? However, when it gets cold, it becomes denser and heavier than air, causing it to shrink and sink.
If you’re ordering our inflated foil balloons, please be aware they may look a little less plump upon arrival. Once returned to warmth, you’ll hear the balloons start to make little popping noises as the helium expands it back to its rightful state.
Unless the weather is completely calm, your balloons will move with the wind. Although all of our balloons are weighted, we cannot guarantee that they will be able to sustain a windy day.
Key things your balloon will not like:
Coming into contact with sharp or hot objects
Claws, beaks and any other playfully-determined pet
Being dragged through doorways
Getting trapped in car doors
Big or little hands that forget to hold on tight (balloon weights required for ALL mylar)
Bees (believe it or not we have watched bees land on balloons and then pop them!)
If you’re looking to do a balloon ceiling yourself, or want to release any balloons onto a ceiling, be sure to check the ceiling surface before placing.
The smallest of things, such as a chip in the paint, can result in the balloon popping. We suggest running your hand across any surface the balloons may come in contact with and checking for any problematic areas.
If your room has spotlights, make sure they have been turned off for two hours and are completely cool before placing any balloons. Do not turn on any lights that can get hot, as this will result in your balloons bursting.
Returns & Exchanges
Items purchased from Palisades may be returned within 7 days of purchase with a copy of your receipt. During this time, we will gladly accept unopened items in their original packaging for a full refund. All balloon sales are FINAL.
Orders purchased from our online store can be returned by contacting customer service at email@example.com within 7 days of delivery. Please provide the order number listed on the original email receipt. During this time, we will gladly accept unopened items in their original packaging for a full refund, less the cost of shipping. Customer service will provide the appropriate return address for the item(s). Return shipping is at the buyer's expense.
Please note that items related to seasonal holidays cannot be returned if it is within 14 days prior to the respective holiday. Additionally, some seasonal items are final sale.
If an item arrives damaged, please accept our sincerest apologies and contact customer service to arrange for exchange or refund. Please include your order number as well as photographs of the damaged item.
First, please accept our sincere apologies. We take great care in packaging your order and if we make a mistake, we want to correct it immediately. Please notify us as soon as possible at firstname.lastname@example.org to resolve the issue.
Once your return is received, as long as it complies with our return policy, we will refund you via the original payment method. Payments can take up to seven working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.
We do! If you are in the Los Angeles area, we would love for you to stop by our Pacific Palisades shoppe!
*We are hoping to open our SLC warehouse to the public at some point in 2023.
For more information on our party shops please refer to our Contact Us page.
Our party shops carry the best party supplies and holiday decoration products from all over the world. From Asia to Australia, to Europe and North America, our celebration products are truly the world's best party and hosting supplies!
We want to make sure no extra time or stress is put into planning your perfect party. Please email us right away and we will try our best to put everything you need in one shipment.
Absolutely, we are happy to include a hand-written gift note! Just let us know what you would like us to say in the notes section of your order.