Shipping & Payment

Orders are typically processed and shipped within 2-3 business days.

Please note that we do not ship on Saturdays, Sundays, or U.S. nationally observed holidays. Tracking information will be e-mailed to you once your parcel has shipped.

All orders are shipped from Los Angeles, and your delivery date is dependent upon the receiving address. Standard rate delivery estimates are provided below:

Orders to West Coast addresses typically take 2 to 3 business days.

Orders to Southern and Midwestern states typically take 4 to 5 business days

Orders to East Coast addresses typically take 5 to 7 business days

We offer expedited shipping services through UPS. Any order placed before 12PM will be processed the same day, any order placed after 12PM will be processed the following business day. For additional information please contact hello@bonjourfete.com

Shipping times are not guaranteed and can vary based on location, time of year, and weather. Bonjour Fete is not responsible for any delays due to the carrier.

We can ship to almost any address in the world. Note that there are restrictions on some products, and some items such as sparklers cannot be shipped internationally. If shipping information is not provided for your country during checkout, please email us for a shipping quote at hello@bonjourfete.com.

Bonjour Fete cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for your package to clear customs. Customs policies vary by country, please contact your local customs office for further information. Bonjour Fete is not responsible for any package delayed by customs processing.

Standard shipping to Canada can take up to 15 business days in some cases, so if you have a specific event you need the supplies for please email us and we can get you a quote on expedited shipping. 

Balloon Info

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Returns & Exchanges

Unfortunately at this time, due to COVID-19, we are unable to accept returns or exchanges for the safety of our customers and staff. Starting April 1, 2020 all purchases are final sale. We apologize for the inconvenience and appreciate your understanding! 

First, please accept our sincere apologies. We take great care in packaging your order and if we make a mistake, we want to correct this error immediately. Please notify us as soon as possible at hello@bonjourfete.com to resolve the issue. 

General Inquiries

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ONLINE ORDER QUESTION? WE'RE HERE TO HELP!